This Privacy Policy applies to all visitors and customers of our website providing dietary supplement contract manufacturing services. This policy describes how we collect, use, store, protect and disclose your personal and business information. By using our website, you agree to the practices set forth in this Privacy Policy.
- Information We Collect
We may collect the following types of information when you use our website:
- Personal and business information: Name, email address, phone number, shipping and billing address, company name, business registration information, when you submit inquiry forms, sample requests, or register a member account.
- Technical information: IP address, browser type, device information, browsing history, cookies, for website operation and user experience improvement.
- Business related information: Your product requirements, formulation ideas, custom manufacturing specifications, project communications, which you provide to us for quotation and production purposes.
- How We Use Your Information
We use collected information only for the following legitimate purposes:
– To respond to your inquiries, provide quotations, process sample requests and contract manufacturing orders.
– To communicate with you regarding project progress, order status, compliance reminders and business updates.
– To maintain and improve website performance and user experience.
– To fulfill our legal and regulatory obligations.
We will not sell, rent or share your personal or confidential business data (including custom formulations) to third party marketing entities without your explicit written consent.
- Data Storage and Security
We implement reasonable technical and organizational security measures to protect your data against unauthorized access, loss or leakage. Your business confidential information including custom formulas shall be treated as confidential business information.
We retain your data only for the period necessary to fulfill the purposes for which it was collected. Once the business relationship ends, we will keep data in accordance with applicable legal requirements.
- Your Data Rights
You have the right to request access, correction, or deletion of your personal data. If you wish to request account cancellation and full deletion of your personal and business related data, please submit your formal request via our website contact form. We will respond to your request within reasonable timeframes in compliance with applicable laws.
- Cookies
Our website may use cookies to remember your preferences and improve browsing experience. You may adjust your browser settings to disable cookies, though certain website functions may be affected.
- Third Party Services
Our website may contain links to third party platforms (logistics, payment tools). We are not responsible for the privacy practices of external third party websites. Please review their own privacy policies.
- Changes to this Policy
We may update this Privacy Policy from time to time. Revised versions will be published on our website. Continued use of our website after publication constitutes your acceptance of updated policy.
- Governing Law
This Policy shall be governed by the laws of the People’s Republic of China.