This Shipping Policy applies to all sample shipments and bulk contract-manufacturing orders placed through our dietary supplement contract-manufacturing website.

1. Shipping Arrangement

1. We provide shipping services for samples and finished bulk goods. The customer shall provide complete and accurate delivery address, including recipient name, street address, city, postal code, country and contact phone number. We are not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.
2. We cooperate with third-party freight forwarders and logistics carriers. We do not own or operate the shipping carriers. Shipping methods, freight costs and transit time are subject to the quotation provided by logistics partners.
3. For sample orders: Sample shipping fees shall be clearly stated on the quotation. In some cases, sample freight may be borne by the customer. We will arrange shipment after sample payment is confirmed.
4. For bulk contract-manufacturing orders: After mass production is completed and customer’s payment is received, we will arrange shipment within the agreed lead time. The shipping cost will be calculated based on order weight, volume and destination country, and shall be borne by the customer unless otherwise agreed in writing.

2. Delivery Time & Transit

1. Transit time is an estimate only, not a guaranteed delivery date. Shipping duration varies by destination country, customs clearance efficiency and carrier schedule.
2. We are not liable for delays caused by customs inspection, customs clearance procedures, holidays, weather conditions, carrier disruptions or force-majeure events.
3. Once goods are handed over to the logistics carrier, the risk of loss, damage or delay transfers to the customer.

3. Customs, Duties and Taxes

1. All import duties, customs fees, local VAT, excise taxes and other levies imposed by the destination country are the sole responsibility of the customer. These charges are not included in our product or shipping price.
2. The customer shall be responsible for all customs-related documentation, import registration and compliance requirements of the destination country. We will provide commercial invoice and packing list as required for customs declaration. We cannot guarantee smooth customs clearance for your goods.

4. Damages & Lost Shipments

1. Upon receipt of goods, please inspect the packages immediately. If you find damaged, missing or defective goods, please take clear photos and notify us in writing through the website contact form within 7 working days.
2. In case of loss or damage during transit, the customer shall file a compensation claim directly with the logistics carrier. We will assist you by providing necessary shipping documents to support your claim. We will not bear compensation for shipping-related loss or damage.

5. Order Cancellation & Shipping Modification

1. If you wish to change shipping address or shipping method after order confirmation, please notify us in writing as soon as possible. Additional fees caused by address or shipping modification shall be borne by the customer.
2. If goods have already been dispatched, we cannot change the delivery address or intercept the shipment.

6. Restricted Destinations

We reserve the right to refuse shipment to certain countries or regions due to local regulatory restrictions on dietary supplements, trade sanctions or logistics limitations. We will inform you promptly if shipment to your destination is unavailable.

7. Governing Law

This Policy shall be governed by the laws of the People’s Republic of China.