This policy applies to dietary supplement contractmanufacturing projects, sample orders and retaillike sample purchases on our website. Please read carefully before submitting requests.

1. Sample Orders

1. Free or paid samples are for evaluation purpose only. Samples are nonreturnable unless the sample arrives damaged due to our manufacturing or shipping fault.
2. Sample shipping fees, sample production fees are nonrefundable in most cases. If you receive damaged samples caused by our side, we will arrange reproduction or refund of sample cost upon your photo evidence.
3. Customercustomized samples made according to your formulation and specification cannot be returned or refunded after production.

2. Bulk ContractManufacturing Production Orders

Important: Custom dietary supplement bulk orders are made per your approved formula, specification and packaging design.

1. Once massproduction is started upon mutual written confirmation, custom bulk orders are nonreturnable and nonrefundable. We produce goods strictly according to the preapproved preproduction sample and technical specifications agreed by both parties.
2. If finished goods do not conform to the confirmed preproduction sample in quality, ingredient or physical standard, please notify us within 10 working days upon receipt of goods with photo and test evidence. We will evaluate the case and provide reasonable solutions including rework, partial compensation, based on actual situation.
3. We are not liable for issues caused by customerprovided artwork, label content, formula requirements, or local regulatory compliance issues. Customer shall be fully responsible for label content, local registration and market compliance.

3. Cancellation of Orders

1. If you wish to cancel a contractmanufacturing project before rawmaterial procurement and production begins, we will process cancellation without penalty.
2. If cancellation is requested after rawmaterial purchase or production has commenced, cancellation is subject to actual costs already incurred. You shall compensate for material and processing costs already spent. No full refund will be granted.

4. Shipping & Damage upon Delivery

1. After goods are handed over to the freight forwarder, risk of loss or damage transfers to the customer. Please inspect goods immediately upon receipt.
2. Any shippingrelated damage or loss shall be claimed against the logistics carrier. We will assist you to provide necessary documentation for your claim.

5. How to Submit Return / Refund Requests

All return, refund or dispute requests must be submitted in writing through our website contact form, with supporting photos, order number and detailed description. Verbal requests will not be processed.

6. Governing Law

This Policy shall be governed by the laws of the People’s Republic of China.